الطعم اللي كبر
مع أجيال السويس

Part 1: Terms

1. Ordering

• You can order on the website or on WhatsApp at 01099774907.
• Ordering on the website needs an account tied to your mobile number. The first time, you sign in with a code sent to you on WhatsApp. After that you can make a password if you like.
• After you order, someone from our team calls you to confirm it.
• We are open from 11 AM to 5 AM. Outside these hours the website does not take orders.

2. Prices and offers

• Prices are in Egyptian pounds, and you pay the price an item had when you ordered it. If a price changes while you are ordering, the website tells you before the order goes through.
• The total you see does not include delivery. Our team sets the delivery fee on the confirmation call, and no discount applies to it.
• Discounts apply to food only, and offers cannot be combined. Each offer shows its own conditions next to it.
• For cooking services (when you bring your own meat or poultry), we set the price on the phone based on weight.

3. Payment

• You can pay cash on delivery, or by InstaPay or mobile wallet transfer.
• Transfers go to Sea Side’s official number only, and our team calls you to confirm the transfer. If anyone asks you to send money to a different number, do not send it, and contact us.

4. Changing or cancelling an order

• Before our team calls you, you can change or cancel the order on WhatsApp.
• After the call, changes and cancellations go through the team by phone, and they are possible until the kitchen starts preparing your order. After that, the order cannot be cancelled.
• If you paid in advance and the order is cancelled, we refund you to the same number you paid from within 3 working days.

5. If something is wrong with your order

• Message us on WhatsApp or call the branch at 0623488111 within 24 hours of receiving it. We log the problem, someone from the team calls you, and you agree on the fix together depending on the problem.

6. Delivery

• We deliver within Suez city, with no minimum order.
• The delivery time we give you is an estimate, not an exact minute.

7. Your account

• Your mobile number is your account. Do not share your sign-in code or your password with anyone, even someone who says they are from Sea Side.
• If you think someone got into your account without your permission, contact us right away.

8. Changes to these terms

• We may update this page. The date at the top shows when it last changed.

Part 2: Privacy

1. What we collect

• Your mobile number, name and delivery addresses.
• Your orders and any notes on them.
• Your WhatsApp messages with us, and transfer screenshots if you send them.
• Basic technical data recorded automatically while you use the site, such as your device and browser type.

2. What we use it for

• To prepare and deliver your order, and to call you to confirm it.
• To answer your questions and follow up on complaints.
• To make your next order easier: the website remembers your name and addresses.
• We do not send you offers on WhatsApp unless you started the conversation with us or asked for them.

3. Who sees it

• The Sea Side team that prepares, delivers and follows up on your order.
• The technical services the website and WhatsApp run on: WhatsApp itself, the servers that store the data, and an AI assistant that reads your WhatsApp messages so it can reply quickly.
• We do not sell your data to anyone.

4. How long we keep it

• Your account and order data stay with us as long as your account exists.
• We delete your sign-in code as soon as we send it to you. If you do not request it on WhatsApp, it is deleted automatically after 10 minutes.
• Your password is stored encrypted, and nobody on our team can see it.

5. Your rights

• You can ask to see, correct or delete your data. Message us on WhatsApp from the same number.

6. What the website keeps on your device

• Only what it needs to work: your cart, the details you typed into the order form, your last order, your language, your sign-in, and the fact that you closed the notice bar. There is no ad tracking.
• If you clear your browser data, your cart will be gone and you will need to sign in again.

7. Contact us

• WhatsApp: 01099774907
• Branch phone: 0623488111
• Address: New Suez Stadium wall, Suez